iTaxi – Privacy Policy (Ivory Coast)
Last Updated: [Insert Date]
iTaxi (“we”, “our”, “us”) operates a mobile application and online platform providing ride-hailing, parcel delivery, and related services (“Services”).
We are committed to protecting your personal data in accordance with applicable laws of Côte d’Ivoire, including Law No. 2013-450 relating to the protection of personal data, regulated by the Autorité de Régulation des Télécommunications/TIC de Côte d’Ivoire.
This Privacy Policy explains how we collect, use, disclose, and protect your information.
1. Information We Collect
1.1 Personal Information
- Full name
- Phone number
- Email address
- Profile photo
- Gender (optional)
- Identification documents (for drivers)
- Vehicle information (for drivers)
1.2 Location Information
- Real-time GPS location
- Pickup and drop-off locations
- Delivery addresses
1.3 Payment Information
- Mobile money details (e.g., MTN MoMo, Orange Money, Moov Money)
- Card information via third-party providers
- Billing and transaction history
1.4 Usage Data
- Device type, OS version, device ID
- IP address
- App usage logs and diagnostics
- Crash reports
1.5 Communication Data
- In-app chat messages
- Call logs (masked via platform)
- Customer support interactions
1.6 Delivery Data
- Sender and receiver details
- Delivery instructions
- Package description (non-sensitive)
2. How We Use Your Information
2.1 Service Delivery
- Connect riders with drivers
- Enable deliveries
- Process payments
- Provide live tracking
- Improve service quality
2.2 Safety and Security
- Identity verification (especially drivers)
- Fraud detection and prevention
- Monitoring transactions and activities
- Dispute resolution
2.3 Communication
- Notifications (rides, deliveries, payments)
- Receipts and confirmations
- Customer support
- Updates, offers, and promotions
2.4 Legal Obligations
- Compliance with Ivorian laws
- Cooperation with regulatory authorities
- Handling lawful requests
3. Sharing of Information
3.1 Between Users
- Name and limited contact details
- Pickup and drop-off locations
3.2 Service Providers
- Payment gateways
- Cloud storage providers
- Communication services (SMS/email)
- Analytics platforms
3.3 Legal Authorities
We may disclose data when required by law, court order, or regulatory authorities such as the Autorité de Régulation des Télécommunications/TIC de Côte d’Ivoire.
We do NOT sell personal data.
4. Data Security
We implement industry-standard safeguards:
- Data encryption (in transit and at rest)
- Secure infrastructure and firewalls
- Access control mechanisms
- Continuous monitoring and audits
Despite these measures, no system is completely secure.
5. Data Retention
We retain data only as necessary:
- Active accounts → retained during usage
- Financial records → retained per legal requirements
- Deleted accounts → anonymized or securely deleted
6. Your Rights
Under Ivorian law, you have the right to:
- Access your personal data
- Request correction
- Request deletion
- Object to processing
- Withdraw consent
- File complaints with the Autorité de Régulation des Télécommunications/TIC de Côte d’Ivoire
Contact us to exercise your rights:
Email: [Insert Email]
Phone: [Insert Phone]
7. Cookies & Tracking Technologies
We use cookies and similar technologies for:
- Authentication
- Preferences
- Analytics and performance
You may disable cookies in your device settings.
8. Children’s Privacy
- Services are not intended for users under 18
- We do not knowingly collect children’s data
- Drivers must meet legal age and licensing requirements
9. International Data Transfers
Your data may be processed outside Côte d’Ivoire using trusted partners.
We ensure appropriate safeguards are applied to protect your information.
10. Policy Updates
We may update this Privacy Policy periodically.
Changes will be reflected with a revised “Last Updated” date.
Continued use of our services constitutes acceptance.
11. Contact Us
iTaxi
Email: [Insert Email]
Phone: [Insert Phone]
Address: [Insert Address]